Focusing the sales/marketing on the key customers
Re-organising the sales and marketing around the key customer groups, linking operational support to customer lifetime worth and facilitating the improvement change agenda for this national insurance company increased customer satisfaction & delivered savings of 25%… Click here to find out more.
Back office cost reduction
Simplifying the core business support processes, eliminating the non-value add activities, re-organising around the internal customer support processes and facilitating the changes for this national building society delivered savings of 28%… Click here to find out more.
Focusing the business on the key drivers and organisational blockages to benefiting from a bancassurance strategy for this national bank resulted in an uplift of sales to traditional bank clients of 21%… Click here to find out more.
Strategy & change
Focusing the business on its core strengths, developing its strategy to take advantage of opportunities in the marketplace and facilitating the changes for this mid sized life office resulted in an uplift in sales of 18%… Click here to find out more.
Mobilising the balanced scorecard
Creating an understanding of how this strategic management tool could drive performance and facilitating the roll-out for this mid sized bank was hailed by the management team as a key step in helping them change the business.
The business strategy had been developed and delineated in a strategy consultancy report – a robust and radical change to existing operations. Our role was to help this national Insurance company to action the significant changes. We developed a coherent programme of change, utilising the power of change teams to ensure the new direction was supported and delivered by the people in the business. Result significant improvement in customer/staff satisfaction and sales increased by 12%… Click here to find out more.
The business strategy and plan had been prepared by this leading Private Equity investor – a robust and challenging agenda. Our role was to help the management of this ATM provider to deliver the savings. Result EBITDA increased from 7% to 18%… Click here to find out more.
Re-engineering the customer journey
Re-engineering the customer mortgage application process for this national building society resulted in a reduction of the time to offer from 30 days to one day (in principle) and a reduction in business risk.
IT cost reduction
Challenging legacy mindsets, focusing on the needs of the internal customer, employing the power of zero based budgeting, eliminating the non-value add activities, outsourcing non-core activities and in-sourcing core activities for enhanced control for this national insurance broker resulted in savings of 30%… Click here to find out more.