Focused the business on key customer segments, trialed new look/feel retail concept plus product plus service approach in six leading branches, rolled out the concept nationwide in this national Shoe chain. Result, 15% uplift in sales and profits… Click here to find out more.
Creating a customer first focus
Designing the customer journey to maximize value creation, organizing the supporting business activities around the customer and facilitating the improvement agenda for this national cinema chain delivered a 40% improvement in customer satisfaction and 22% hike in profits… Click here to find out more.
Developing a strategy for launching/penetrating the office fit out market for a national Building company. Result, the new business is growing and profitable… Click here to find out more.
Developed market growth strategy, streamlined the operations to focus on profitable lines of furniture for best performing market segments, streamlined supply chain, eliminated non performing products/segments/services, implemented new systems and management processes for this national Furniture chain. Result, business turned round and trading profitably… Click here to find out more.
Sector analysis/evaluation, developing a strategy for launching/penetrating the “Intelligent Office” sector for a national Office Fit-Out company. Result, successful service launch and new highly profitable line of business established… Click here to find out more.
Processes streamlined, supply chain rationalized, international marketing strategy re-focussed and management processes enhanced for this international Watch distributor. Result, company now trading profitably and attracting investment offers.