Customer Focus – how customer focussed is your company?

The online customer focus health check helps you to assess whether your customer focused strategy and its execution is set up for success. The questionnaire has the following sections with five questions per section and the opportunity to provide more specific details if you wish:-

Section Aspect
A CUSTOMER:
B STRATEGY & PLANNING:
C OPERATIONS:
D ORGANISATION/CULTURE:

Please complete the survey and see the results for yourself.