Results - Customer Focus Questionnaire
We have translated your scores into percentages with “Strongly Disagree” scoring 0% and “Strongly Agree” scoring 100%.
|A||CUSTOMER:||A major weakness|
|B||STRATEGY & PLANNING:||A major weakness|
|C||OPERATIONS:||A major weakness|
|D||ORGANISATION/CULTURE:||A major weakness|
|RESULTS - Total||0||A major weakness|
Would you like to talk it through?
We hope you found our online health check useful. To help you achieve a more complete and focused assessment of any improvements you may need, we offer a short on-site assessment, tailored to you specific needs. If you would like to find out more or have any questions we would be delighted to hear from you. Please contact Paul Foord 0208 348 5404
How can we help you?
- Develop your customer strategy
- The assessment of existing operations and the change impact to them, the creation of a high level vision of the future state and the identification of the change activities required to achieve the target operating model.
Behavioral / Cultural Change and Sustaining Change
- Activities that drive and embed change within the organisation through leadership and organisational preparedness, motivation, incentives and cultural adjustments.