Results - Customer Focus Questionnaire

We have translated your scores into percentages with “Strongly Disagree” scoring 0% and “Strongly Agree” scoring 100%.


Section Aspect Value Comment
A CUSTOMER: A major weakness
B STRATEGY & PLANNING: A major weakness
C OPERATIONS: A major weakness
D ORGANISATION/CULTURE: A major weakness
RESULTS - Total 0 A major weakness

Would you like to talk it through?

We hope you found our online health check useful. To help you achieve a more complete and focused assessment of any improvements you may need, we offer a short on-site assessment, tailored to you specific needs. If you would like to find out more or have any questions we would be delighted to hear from you. Please contact Paul Foord 0208 348 5404

How can we help you?

Customer Strategy

  • Develop your customer strategy

Operational improvements

  • The assessment of existing operations and the change impact to them, the creation of a high level vision of the future state and the identification of the change activities required to achieve the target operating model.

Behavioral / Cultural Change and Sustaining Change

  • Activities that drive and embed change within the organisation through leadership and organisational preparedness, motivation, incentives and cultural adjustments.

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