The business strategy had been developed and delineated in a strategy consultancy report – a robust and radical change to existing operations. Our role was to help this national Insurance company to action the significant changes. We developed a coherent programme of change, utilising the power of change teams to ensure the new direction was supported and delivered by the people in the business. Result significant improvement in customer/staff satisfaction and sales increased by 12%. Click here to find out more.
Strategy & change
Focusing the business on its core strengths, developing its strategy to take advantage of opportunities in the marketplace and facilitating the changes for this mid sized life office resulted in an uplift in sales of 18%. Click here to find out more.
Focusing the business on the key drivers and organisational blockages to benefiting from a bancassurance strategy for this national bank resulted in an uplift of sales to traditional bank clients of 21%. Click here to find out more.
Mobilising the balanced scorecard as the catalyst for change
Creating an understanding of how this strategic management tool could drive performance and facilitating the roll-out for this mid sized bank was hailed by the management team as a key step in helping them change the business.
Facilitating the change from product push to customer pull
Focusing the business (National Retailer) on the issues surrounding a product push mentality and facilitating the change towards a customer pull approach. Click here to find out more.
Releasing the organisational energy to focus on the customer
Utilising the power of internal change teams to develop the customer facing cultural attributes and the associated cultural change agenda. Blame was banished and the new bywords were empowerment and mentoring. Click here to find out more.
Facilitating the top team in the delineation of the customer strategy. Developing the change agenda and helping the client deliver. Click here to find out more.