Newsletter – July ‘14

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A few bite-sized insights from current engagements and downtime… Going the extra mile…it can make your business Whilst sailing around the Ionian Islands last year I came across the perfect example of going the extra mile – in this case 200 metres – for your customer. We entered Kalamos harbor…

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Latest Insights – Customer Centricity

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Customer expectations and behaviours have changed dramatically over the past decade. Organisations are expected to meet customers’ needs and expectations at every interaction, in return for customer loyalty. The ability to deliver this depends on the extent to which ‘customer-centricity’ is embedded within every single person in your business… Few…

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