Managing Change
Our approach to the management of change is to include the whole business (or as many people as practically possible) in the process. We endeavour to create a team based journey of discovering what isn’t working, acceptance of what has to change, jointly building the new business model and working together to implement the changes.
The journey follows the “4r” conceptual model (Gouillart & Kelly) of business renewal, including:-
- Reframing the company’s conception of what it is and what it can achieve, including:-
- Mobilising the organisation into action
- Creating the vision of what it is to become
- Establishing a set of benchmarks and metrics
- Restructuring the business to bring it to a competitive level of performance, including:-
- Create a new business model
- Re-design the business processes
- Re-organise the business
- Revitalising the competitive scope of the business, including:-
- Create customer focus
- Create new products/services
- Change the product/service offering through the use of IT
- Renewing the ability of the organisation and its people to learn and grow, including:-
- Align the reward structure to facilitate growth and learning
- Create a learning organisation
- Develop the organisations sense of teamwork
The process includes the establishment of a change programme which is managed by the board with individual directors championing the delivery of key objectives via a change delivery team. Each team will be comprised of the senior “movers & shakers” in the business i.e. tomorrows leaders. They will analyse the “as is,“ critique their findings with the key stakeholders, design the “to be,” plan the implementation of the changes and implement the plan. The whole process is supported by excellent communications across the business and the involvement of everyone concerned. Typically this might look like this:-
For a full description of our approach to Managing Change please see the attached
Change Management V1.1.pdf (58.12 KB)