Re-designing the customer management process to add value for this national Telecoms company. Result, increased customer satisfaction.
World class service strategy
Designing the merged operations of two regional telecomm companies around the customer, ensuring the potential synergies were realised and facilitating the changes enabled the newly established national company to significantly grow… Click here to find out more.
Building the customer focused business
Focus the business on the key customer groups, re-design the customer journey around the customer, streamlining operations, reorganization to add value to the customer proposition and facilitating the changes for this regional Telecomms company. Result, profitable growth… Click here to find out more.
Consumer market segmentation
Developing a segmented approach to penetrating consumer markets… Click here to find out more.