Industry Expertise

Jamesford has extensive industry experience. Our customized teams bring each client a combination of industry knowledge and expert perspectives from other industries on the challenge at stake, to offer our clients fresh perspectives and breakthrough business insights. Our mission is to help our clients set new standards of excellence and differentiate their customer proposition through customer centric strategy, operations and culture.

Telecommunications

Continually evolving consumer behavior, rapid network and technology developments, new business models and increasing competitive intensity are transforming the industry landscape. In the face of these changes companies must find innovative new sources of revenue growth whilst also increasing operational efficiency to enhance margins. Our customized team of specialists can help you navigate these challenges by drawing on industry knowledge and expert perspectives from other industries on the challenge at stake, to offer our clients fresh perspectives and breakthrough business insights. Our collaborative approach and expertise is brought to bear in the following areas:-

  • Customer loyalty
  • Performance improvement
  • Organisational effectiveness
  • Change management

Telecommunications

Customer relationship

Re-designing the customer management process to add value for this national Telecoms company. Result, increased customer satisfaction.

World class service strategy

Designing the merged operations of two regional telecomm companies around the customer, ensuring the potential synergies were realised and facilitating the changes enabled the newly established national company to significantly grow… Click here to find out more.

Building the customer focused business

Focus the business on the key customer groups, re-design the customer journey around the customer, streamlining operations, reorganization to add value to the customer proposition and facilitating the changes for this regional Telecomms company. Result, profitable growth… Click here to find out more.

Consumer market segmentation

Developing a segmented approach to penetrating consumer markets… Click here to find out more.

Telecommunications

BT
Comtel Communications
Eurobell
NTL
Telecential