We release the energy in
organisations to create
customer centric companies

Managing Change

“Jamesford devised and led a team based approach to the problem, engaging the management team with the creation of the solution and explaining/selling the outcome to the other business unit management within Willis. Communication was a particular strength.” CIO – Willis Coroon International Insurer

Improving Perfomance

"The benefits we've achieved today surpass my expectations. We've exceeded performance improvement targets. This project has been the biggest leap forward we’ve made in years. Thank you Paul" Director – international insurer

Creating Customer Centric organisations

“Jamesford helped us to manage an ambitious plan – to put the customer first in everything we do.” CEO - National cinema company

Jamesford, is a business change and transformation consultancy, specialising in performance improvement, change management and customer advocacy.

Established in 1996 from a London base, Jamesford provides support to our clients in the delivery of business change, operational performance improvements and the creation of the customer centric company.

Our friendly, practical, partnership approach and can-do attitude ensures that your program implementation is a success. Our people are highly experienced with operational management experience and we deliver business transformation through proven, pragmatic, hands-on project and change management support.

Our unique, open approach and willingness to share our experience and best practice knowledge, has resulted in long-term brand loyalty and our growing portfolio is testament to the results we deliver. Learn more about our services:

Change Management
Performance Improvement
Customer Focus

Services

Change Management
Performance Improvement
Customer focus

Industries

Financial Services
Consumer Business
Telecommunications
Energy
Public & Not-for-profit

Client Results

Managing change
Reducing costs
Creating customer centricity

Insights

Change Management
Performance Improvement
Customer focus

Projects – Creating a customer centric business

In a recent project we helped a National leisure industry client to transform its customer strategy by re-engineering the on-line and physical customer experience….

The impact: