“I see a constant that defines the best. It says that there can be no effective business strategy that is not market orientated, that does not in the end follow this unyielding prescript: The purpose of a business is to create and keep a customer. To do that, you have to do those things that will make people WANT to do business with you. All other truths on this subject are merely derivative.”
- Theodore Levitt
Creating customer centric organisations
Jamesford Consulting helps companies to develop and implement customer centric business strategies, operational processes and culture re-alignments to deliver customer advocacy.
Business challenge...
The rules have changed and continue to change. Competition intensifies. Globalisation erases distinctions between markets. The communication highways facilitate numerous ways to change competitive stances and provide innovative opportunities to re-define industry boundaries. The information age enables small companies to challenge established businesses, to reach new markets and to develop low cost business models. Alert consumers emerge as the capricious stars of the new global business scenario.
The search for competitive positioning and sustainable competitive advantage continues apace. Quality no longer secures strategic differentiation, but is an operational prerequisite. Technology is a significantly reduced barrier to entry in this information age. Time based competition i.e. shorter lead times and product life cycles, is ever present in the race to be first to market. Managing the organisation's knowledge base represents both a defensive and offensive market posture.
The path to success can be elusive and the only certainty is the increasing pace of change. The era of discontinuity and change is here. The business management challenge is greater now than ever before. Organisations must continually reappraise their strategy, processes, structure and culture to ensure competitive capability.
Jamesford response is to provide...
Independent expertises to appraise business strategy, align operational processes, re-organise delivery structures and facilitate the change management process.
Jamesford services...
Cover business transformation and the change management process, including:-
Business strategy review/alignment
Operational review/process analysis/process re-design
Structural review/re-design
Organisational change management
Jamesford delivers customer centric business transformation...
Projects...
Are designed, delivered and measured to deliver an economic payback to our clients. Typically, project benefits include:-
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Customer |
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Financial |
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Business Processes |
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Organisation |
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Please see some of our case studies for details of the customer centric business transformation process, the change management processes and the benefits achieved.
Jamesford customers say...
We are different because we combine functional content skills and organisational process skills with a focus on the bottom line. They value our practical experience in business transformation and knowledge gained across industry sectors in both consulting and line management roles.
Recent customers include, Britannic Life Assurance, British Gas, British Nuclear Fuels, British Shoe, BT, Colonial Financial Services, Comtel Communications, Dept of Education, Eurobell, HSBC, Inspace, Land of Leather, Laurentian Financial Group, Lincoln Life, Litasco, Midland Bank, Morgan Lovell, Morgan Sindall, Norwich Union, Notemachine, NTL, Office of the Deputy Prime Minister, OFWAT, Overbury, Scottish Nuclear, Sears and Telecential.
Please contact Paul Foord at our London office for a discussion around your business transformation or change management needs.
Address:- Jamesford Consulting Ltd, 19 Bishops Rd, London, N6 4HP, UK.
Telephone:- London, UK, 44-(0)20-8348-5404